Refund and Cancellation Policy

Refund Policy

At Q, Our attention is in detailing design, material and construction is unyielding. And so is our commitment to customer satisfaction.

We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms.

We will not provide any refund for any products. We will offer replacement for products which are defective from packing stage or in transit stage to your location. Replace or repair the goods upon you returning condition of goods.

We shall not be liable and you shall not be entitled to reject goods except for: (a) Damage to or loss of goods or any part thereof in transit (where the goods are carried by our own transport or by a carrier on our behalf) where notified to us within 7 working days of receipt of the goods; (b) Defects in goods (not being defects caused by any act, neglect or default on your part) notified in writing to us within 14 days of receipt of the goods.

Final sale and clearance items are considered final sale and are non-returnable and non-refundable.

There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

Cancellation Policy

Once order is received and is under process, than order won't be cancelled. We will NOT be able to accommodate any cancellation or change requests after order is under processing stage.

Order received and within a week you need to update for any cancellation request.


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